Cleaning, Standards and Compliance
Your financial institution’s brand is held in esteem in the marketplace and must be maintained to the highest standards for each and every customer interaction at every ATM. Exterior ATMs are especially vulnerable to the elements. Thorough cleanings and proper compliance audits and external maintenance ensure that your customers’ and potential customers’ visit to each ATM is a positive experience.
The FTSI solution starts with establishing a consistent appearance. This includes a complete field audit and recommendations for repair and/or painting of the exterior fascia, signage and compliance for all ADA and network requirements. Clients are invited to view their before and after photographs documenting cleanings within our secure intranet.
We offer three levels of Standards and Compliance service with frequency ranging from monthly to quarterly cleanings. Please inquire within.
The FTSI Solution at Work
Steps toward establishing a successful program include:
We define the different types of ATMs, surrounds and self-service devices at all exterior and interior sites. This can be gathered from the customer or through the FTSI field audit at the sites.
Surround type, PMS colors, signs, marketing media, state regulations, lighting and any other needs at each site.
FTSI develops and scripts a training program specific to your actual site definition and requirements. This ensures that each technician has the supplies and tools to get the job done right each and every time.
FTSI takes special care to review and discuss “high traffic” times and any other requirements specific to each site. We then schedule the service to ensure minimum downtime for your customers. Once complete, a final report is issued along with photos.
- FTSI Call Center: Our call center monitors incoming reports and pictures and ensures that the refurbishment schedule is being met and standards upheld.
