Second-line Maintenance

Forward-thinking maintenance is our philosophy. Routine preventative machine checkups, where worn parts are replaced before they falter, keep your ATMs functioning perfectly for every transaction. The goal: Smooth ATM operations. The solution: FTSI second-line technicians ensure optimum health of your ATMs through preventative maintenance and provide a quick response to ATM failures when they arise.

Our second-line technicians are certified through NCR University training on NCR ATMs. We also service Diebold, Fuji, Itautec, Triton, Tranax, Hyosung and other tier-one ATM products. Many of our technicians have over five years of experience, offering extensive experience working on and fixing a variety of ATM models.

First-line Maintenance

Issues like ATM jams and dwindling inventories (such as paper, ink, and other supplies) can temporarily derail your operations. The goal: Minimize down time. The solution: FTSI first-line technicians take a proactive approach to avoid problems before they occur.

• Resolution of basic service disruptions: card, paper and currency jams
• Restock of supplies at ATM: paper, ribbon, and ink (Looking for competitive pricing on consumables? Click here.)
• Unlimited service calls-handled consistently and on time.
• Proactive approach: first-line technicians are you eyes and ears at the ATM and actively ensure optimum performance and prevent issues before they arise.
• Unlimited, free customer training and phone support: we work with your branch staff to quickly fix branch ATM service calls.