Common Fix Occurrences:
- “The slush machine got plugged into the same outlet and is causing power surges that are bringing the ATM down.”
Not enough outlets. FTSI traced building power panel and determined there was enough free wattage to hardwire the ATM on a dedicated circuit. Customer notified and electrician sent out.
- “The janitor unplugged the ATM while vacuuming and forgot to plug it back in.” FTSI technician changed out power cord to a lockable plug.
- “Network message: ATM not communicating.”
FTSI technician did the loop test to modem. Then tested to the building Dmarc to determine if it is the outside phone line. Cause of problem defined quickly and details given the customer to correct with the outside phone provider.
Visual:
A hard copy "photo scrapbook" is presented to the customer. Then digital pictures are taken on a quarterly basis and sent to each customer on CD.
Ms. Irma Navarro - Electronic Services Manager
"The photo album of each ATM (electronic photos) was extremely helpful to our credit union for branch application."
| OFFSITE DEPLOYMENT |
| Performance Service Package |
Low cost option that controls and guarantees the standards and profit of a bank’s offsite ATMs |
| Branded Options |
Custom surround created through Companion Systems and available only to FTSI customers |
| Monitoring |
Through Triton connect and Gasper software with unique network options |
| Outsource Program |
Customized with Cash, network, management and monitoring options |
| Mas-Hamilton Lock Option |
Controls and combination management |
| Mobile Options |
Custom vehicles and certified CL5 Drivers |
| Other automated solutions |
Web-enabled equipment, currency change machines, ticket dispensing, foreign currency exchange and much more! |
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